Tag Archives: positive deviance

BOOM! – The Perils of Big-Bang Rollouts

Late last year Target, the Minneapolis-based American discount retail chain, suffered a massive data security breach. Just before the busy Christmas season hackers broke into the corporation’s computer systems and stole information from over 100 million of its credit and … Continue reading →

Posted in Change, Leadership, Strategy | Tagged big bang, change, ecological perspective, hacking, HMO, Hudson's Bay, Learning from the Links, Lowe's, Obamacare, Oxford Health Plans, positive deviance, RONA, security breach, Stephen Wiggins, systems, Target, W.T. Grant, Zellers | 1 Comment

Changing Behaviour Without Changing Minds: the case of the Stockholm congestion charge

Pioneering management writer, Mary Parker Follett (1868-1933), was one of the first to make the argument that in practices like management we act our way into better ways of thinking rather more easily than the other way around. In 1924 … Continue reading →

Posted in Change | Tagged analyze-think-change, change, congestion charge, ecological perspective, ecological rationality, Jerry Sternin, John Kotter, Jonas Eliasson, London, Mary Parker Follett, Nudge, positive deviance, see-feel-change, Stockholm | 1 Comment